1. Information We Collect
We collect information you provide directly to us, such as:
- Contact information (name, email, phone, company)
- Project information (scope, timeline, budget)
- Support request details (issue descriptions, technical information)
- Information you share in emails or during calls
2. How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and support requests
- Provide our services and deliverables
- Communicate about projects, updates, and releases
- Improve our services based on feedback
- Comply with legal obligations
3. Contact Forms and Submissions
When you submit a contact form on this website, your information is collected and stored securely. We use this information solely to respond to your inquiry and to maintain a record of our communication. We do not sell or rent this information to third parties.
4. Analytics and Tracking
This website does not use cookies or tracking pixels for analytics. We respect your privacy and do not monitor your browsing behavior across our site.
5. Data Retention
We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Project information is retained for the duration of the engagement plus seven years for record-keeping and legal compliance. You may request deletion of your information at any time.
6. Data Security
We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. All data transmission is encrypted using industry-standard security protocols.
7. Third-Party Services
Our website may contain links to third-party services. We are not responsible for the privacy practices of those services. We encourage you to review their privacy policies before providing your information.
8. Your Rights
Depending on your location, you may have rights including:
- The right to access the information we hold about you
- The right to request correction of inaccurate data
- The right to request deletion of your data
- The right to opt-out of marketing communications
To exercise these rights, please contact us at the address below.
9. Children's Privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete such information promptly.
10. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any significant changes by posting the updated policy on this page and updating the "last updated" date above.
11. Contact Us
If you have questions about this privacy policy or our privacy practices, please contact us:
Mosaic Forge Studio
79 Grafton Road
WEST BROMWICH - B71 4EG
United Kingdom (GB)
+1 551 416 9129