Support
Dedicated support for active clients. Submit issues, track progress, and get help from our team.
Response Time
Critical: 2 hours
High: 4 hours
Medium: 1 business day
Low: 2 business days
We typically reply within two business days for all support requests.
Maintenance Coverage
All active client applications receive:
- • Weekly uptime monitoring
- • Security patching
- • Performance optimization
- • Bug fixes and improvements
Release Communication
All releases are communicated via:
- • Email notification
- • In-app release notes
- • Scheduled maintenance windows
- • Dedicated Slack channel
Project support
During active development
- • Daily standup calls with your team
- • Slack workspace for quick questions
- • Weekly progress and risk reviews
- • Priority handling for blockers
After launch
- • Performance monitoring dashboard
- • Monthly check-in calls
- • Quarterly roadmap planning
- • On-demand feature development
Submit a support request
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Your support request has been received. We typically reply within two business days.
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Still have questions?
Check out our frequently asked questions or get in touch with our team.